Question 1

Can I put my membership on hold?

Accepted Answer

Yes, you can pause your membership up to three times within any 12-month period (calculated from your join date), for a combined total of up to 12 weeks. There is a nominal fee of $5 per week during the pause. You can conveniently set this up through the TAC Member App. Please remember that pauses cannot be applied retroactively and do not count towards fulfilling your contract obligations. Any hold will extend your minimum membership term.

Question 2

Is there a cooling-off period after I sign up for a membership?

Accepted Answer

Yes. Our 6 and 12-month memberships include a 7-day cooling-off period starting from the date you sign the membership agreement. Please note that the joining fee and the first week's membership fee are non-refundable.

Question 3

What add-ons are available for gym memberships?

Accepted Answer

After purchasing a gym membership, members have the opportunity to upgrade their experience at anytime with various discounted add-ons available through the member app. These add-ons include:
Add Training Programs to a Gym Membership: An additional $20 per week.
Add CrossFit Torian to a Gym Membership: An additional $35 per week.

Question 4

Can I transfer my membership?

Accepted Answer

Yes. You have the flexibility to transfer our 6 or 12 month membership options to a family member, friend, or colleague at any time, provided that they are not currently an active member of Teneriffe Athletic Club.

Question 5

What are the terms for cancelling my membership?

Accepted Answer

To cancel your membership, a 30-day notice period is required. If you’re still within your minimum contract term and wish to cancel early, a fee of $495 will apply if more than 6 months remain, and $295 (or the remaining balance, whichever is lesser) will apply if less than 6 months remain.

Question 6

How are membership payments processed?

Accepted Answer

Your membership fees are billed fortnightly through our third-party direct debit service, Ezypay. The applicable fees for this service are as follows:
For direct debit from a bank account: $0.66 (excluding GST).
For payments using a MasterCard or Visa: $0.27 plus 1.79% of the transaction amount (excluding GST).
For payments using American Express (Amex): $0.27 plus 1.79% of the transaction amount (excluding GST).

FAQs

Frequently asked questions